Shipping policy
Where we ship
We currently ship to Canada, the United States, the United Kingdom, Switzerland, Australia, New Zealand, Japan, Hong Kong and Singapore. More countries will be added soon. If your country isn't listed yet, email info@re-pull.com to let us know where you are, or subscribe to our newsletter to hear when we ship to your country.
Order preparation time
Our items are produced in small runs in Canada, and each order is prepared, checked and packed in our atelier before it ships. We ship every order within 1 week of purchase, and you will receive a shipping confirmation email with your tracking number as soon as it leaves us.
This preparation time is separate from the transit times listed below and shown at checkout, and choosing express shipping doesn't shorten the preparation time our reconstructed items require. If you'd like an item shipped sooner or by a particular date, please email info@re-pull.com before you order and we'll do our best to accommodate your request.
Shipping options, rates and transit times
Standard shipping is currently free on all orders
• Canada and the United States: 3 to 5 business days
• All other countries we ship to: 3 to 6 business days
Express shipping is at an additional cost
• Canada: $25 CAD, 1 to 2 business days
• All other countries we ship to: DHL Express, with the price and estimated delivery calculated at checkout based on your order and address
Please note that transit times are counted from the day your order ships and don't include our 1-week order preparation time (see Order preparation time above). Delivery estimates aren't guaranteed and may be affected by customs or carrier delays, which are outside our control.
Duties and taxes (DDP)
International orders to the countries we currently ship to are sent Delivered Duty Paid (DDP), and duties are included in the price you see. For orders to the United States, applicable taxes are calculated and added at checkout. For all other countries, taxes are included in the price too. Either way, the full amount is shown before you pay, and there is nothing more to pay on delivery. For orders within Canada, applicable GST or HST is added at checkout.
Tracking
When your order ships, you will receive a shipping confirmation email with your tracking number. If you can't find it, check your spam folder or email info@re-pull.com with your order number.
Shipping address
Please check your shipping address before completing your order. If you notice a mistake, email info@re-pull.com as soon as possible. We'll do our best to update it, but can't guarantee changes once preparation begins, and we can't change the destination country, province or state.
Delayed, lost or damaged parcels
If your parcel is delayed, lost or arrives damaged, email info@re-pull.com with your order number, and for damaged parcels, photos of the item and packaging. We'll work with the carrier to resolve the issue and keep you updated. Your statutory rights still apply.
Return shipping for eligible returns
We don't accept returns or exchanges for change of mind. For UK statutory cancellations, or damaged, faulty or incorrect items, see our Return Policy page for return shipping details.
Contact
You can reach us at info@re-pull.com. We aim to reply within 1 to 2 business days.