FAQ
Our process
What is RE—PULL?
RE—PULL is a brand and reconstruction studio that builds new garments and accessories from reclaimed tailoring, shirting and denim. Each source garment is taken apart and rebuilt on a new pattern. Reconstruction is the method, not a finish applied at the end.
Will my item match the photos?
Each style follows a consistent design, and every item is made from reclaimed material. Tone, fade, texture and small details will vary between items of the same style. For items made from reclaimed shirting, the striped and checked panels follow the proportions and colour palette described on the product page, but the exact patterns will differ from those pictured. Reclaimed materials may also carry traces of wear from their previous life, which become part of the reconstructed design. These variations are part of each piece's character rather than flaws.
Are the items one-of-one?
No, our styles are repeatable and made in small runs, but each item carries individual qualities from the original garments it was built from.
Will sold-out items restock?
Most styles restock in small runs. Items available in our Archive are the last remaining stock from past drops and will not be remade unless re-released.
Where are your items made?
Each item is developed and produced in Canada, by our team and with local production ateliers.
What do CONVERTIBLE, MODULAR and HYBRID mean?
These words appear in some product names.
CONVERTIBLE: an item that transforms into a different style or a different type of garment via removable parts.
MODULAR: an item that has panels or an attachment that can be removed and reattached in different ways to change how the original garment can look or be worn.
HYBRID: two garment types combined within a single piece, retaining recognizable elements of each. The combination is the design.
Sizing and fit
How does sizing work?
Sizes run from 0 to 4, the equivalent of U.S. XS to XL. We use numbers rather than letters so the choice of fit stays with you. Each product page has a size chart for that item.
How do your items fit?
Most of our styles are designed to be worn by anyone. Coats, tops and shirts sit relaxed and oversized. Jeans, trousers and skirts range from baggy to slim and mini to maxi. Women's corsets, cut-out tops and bras fit closer to the body.
How do I choose a size?
Start with the fit description and size chart on the product page. Our charts show measurements of the finished garment, so compare them with a similar piece you own, following the measurement notes provided. The model's height and size worn offer an additional reference.
If you are between sizes or unsure, email info@re-pull.com with the style you are considering, your measurements and your preferred fit, and we'll help you find the right size.
Orders and shipping
How long until my order ships?
Items are produced in small runs. We prepare and ship each order within 1 week, and you will receive a shipping confirmation by email when it leaves us. Delivery time is additional and depends on your destination. If you need an item by a particular date, email us before you order.
Where do you ship?
We currently ship to Canada, the United States, the United Kingdom, Switzerland, Australia, New Zealand, Japan, Hong Kong and Singapore. More countries will be added soon. If your country isn't listed yet, email info@re-pull.com to let us know where you are, or subscribe to our newsletter to hear when we ship to your country.
What does shipping cost?
Standard shipping is currently free on all orders. Express shipping is available at checkout for an additional cost and shortens delivery time once your order ships. See our Shipping page for full details.
Will I pay duties and taxes?
International orders to the countries we currently ship to are sent Delivered Duty Paid (DDP), and duties are included in the price you see. For orders to the United States, applicable taxes are calculated and added at checkout. For all other countries, taxes are included in the price too. Either way, the full amount is shown before you pay, and there is nothing more to pay on delivery. For orders within Canada, applicable GST or HST is added at checkout.
Which currencies do you accept?
Prices display in your local currency, and you pay in that currency at checkout.
Can I change or cancel my order?
We cannot accept changes or change-of-mind cancellations once your order is confirmed and preparation begins, as each reconstructed piece requires careful attention in our atelier. If you need to request an exception, please email info@re-pull.com within 24 hours of placing your order. We'll do our best to help, but cannot guarantee that your request can be accommodated. Different cancellation rights apply where required by statutory law, including for UK customers as outlined below.
For UK customers: in accordance with UK consumer law, you may cancel your order by emailing info@re-pull.com with your order number and a clear statement that you wish to cancel. If your order has already shipped, we may be unable to stop delivery and will provide instructions for returning it. See the UK section of our Return Policy for the applicable time limits and return instructions.
How do I track my order?
When your order ships, you will receive a shipping confirmation email with your tracking number. If you can't find it, check your spam folder or email info@re-pull.com with your order number.
Payment
What payment methods do you accept?
We accept major credit cards and eligible debit cards, including Visa, Mastercard and American Express, as well as Shop Pay, Apple Pay and Google Pay where available. Additional local payment options may be offered depending on your country and currency. You'll see the payment methods available to you at checkout before completing your purchase. For orders shipped outside Canada, payment is processed by Global-e, our international payment partner, so the charge may appear on your card statement under its name.
Returns
What is your returns policy?
Our pieces are reconstructed from pre-owned garments in small runs, with production planned around the orders we receive. For this reason, we do not accept returns or exchanges for change of mind, including size, fit or colour preferences. Please review the sizing and product details before ordering, and feel free to email us with any questions.
This policy does not limit your rights regarding damaged, faulty or incorrect items, or cancellation and return rights required by statutory law. Please see our full Return Policy for details, including country-specific rights.
What if my item arrives damaged, faulty or incorrect?
Please email info@re-pull.com as soon as you notice the issue, with your order number and photos, and we'll do our best to help resolve it.
Natural variation in tone, texture and pattern, and traces of wear from the source material, are part of the design when consistent with the product description and are not considered faults (see "Will my item match the photos?"). Your statutory rights still apply if an item is genuinely damaged, faulty or incorrect.
I'm in the UK. Can I return my order?
Yes, under UK law, you may cancel your order up to 14 days after you receive it and return the item. Return shipping is at your cost. Please see the UK section of our Return Policy for details and return instructions.
Care
How do I care for my item?
We recommend professional dry cleaning to preserve the shape, structure and detailing of our reconstructed pieces. Always follow the care instructions supplied with your item. Where possible, choose a cleaner that offers professional wet cleaning or lower-impact solvents. Our aluminum brand tag is anodized and can come into contact with water.
Connect with us
How do I hear about new releases?
Subscribe to our newsletter at the bottom of this page to receive news of upcoming releases and restocks. Updates are also announced on Instagram.
Where else can I buy RE—PULL?
RE—PULL is available through selected retailers, including Urban Research in Japan (Tokyo, Kyoto).
How do I contact you?
You can reach us at info@re-pull.com. We aim to reply within 1 to 2 business days.
Partnerships
Do you offer wholesale?
Yes. For wholesale enquiries, email info@re-pull.com with a few details about your store.
How do I contact you for press or collaborations?
For press, styling and collaboration requests, email info@re-pull.com.